FAQs

The best way to get reviews is to provide good service and then simply ask customers to share their experience on RateMe. You can mention it verbally, include it in follow-up emails, or put a note on receipts with your RateMe page link. Make it easy for customers by directing them to your specific listing. Remember, you can't offer incentives or payment for reviews - they need to be voluntary and honest.

Yes. You're absolutely allowed to ask customers to leave reviews on RateMe. The key is that you're asking, not offering anything in return. You can ask all customers - not just the ones you think will leave positive reviews. A simple "If you've got a moment, we'd appreciate a review on RateMe" is perfectly fine.

Your overall star rating is a straightforward average of all legitimate reviews. If you have ten reviews - five 5-star reviews and five 3-star reviews - your overall rating is 4 stars. We don't weight recent reviews more heavily, we don't hide any ratings, and we don't adjust the calculation based on whether you're a paying customer. Every legitimate review counts equally.

A good track record of reviews and professional responses. Businesses that respond to feedback - especially negative feedback - show potential customers they care about service. Keep your business information up to date with accurate hours, contact details, and good photos. Businesses with more reviews tend to rank higher in search results because they provide more information for customers making decisions.

Log into your business dashboard and click "Edit Business Details". You can update your opening hours, contact information, business description, address, website, and other details. Changes are usually live within a few minutes. Keep your information current - customers rely on it to contact you or visit your location.

Yes. You can add photos of your business, your work, your products, or your premises through your business dashboard. Good photos help customers get a sense of what to expect and can make your listing more appealing. Make sure you own the rights to any photos you upload and that they accurately represent your business.

Yes. You can add additional team members to your business account so multiple people can respond to reviews and update business information. This is useful if you've got a manager or marketing person who handles your online presence. Each person needs their own login, and you can remove access anytime if someone leaves your team.

If your business has closed permanently, contact us at helpdesk@rateme.co.nz and we'll mark the listing as closed. If you've moved to a new location, update your address in your business dashboard. If you've moved to a completely different area and want to keep your reviews, we can help transfer them to your new listing - just get in touch with us.